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About Caribou
Caribou is one of the best auto loan refinancing marketplaces you will find online. They are formerly known as MotoRefi. Their legal company name is Caribou Financial, Inc. d/b/a Caribou. Caribou specializes in auto loan refinancing and helping people save money on monthly car payments.

Lender Type
Marketplace
APR Rate
2.83%***
Caribou's featured rates are as low as 2.83%*** APR. Your actual presented offers may vary based on things like your vehicle, location, and credit score.
Credit Score
650+
Caribou works with people interested in refinancing who have various credit ratings including good ranges of 650+ and higher.
When Applying
Pre-qualification available with no SSN++ required to see offers from multiple lenders.
Qualifying with Caribou
Auto Refinancing Success
Here are a few things you can do when it comes to refinancing your car and qualifying with Caribou.
Credit Qualification
Make sure your credit score qualifies for refinancing with Caribou. You must meet the minimum score to refinance your car through the platform.
Collect Documents
Get your documents in order so you have everything ready to go when refinancing. This includes your ID, pay stubs, vehicle docs, and loan info.
Calculate Your Savings
Know how much refinancing your car will save you. Compare new offer savings to your current rates with the auto refinance calculator.
TrustPilot Reviews
See what real customers have to say about Caribou on Trustpilot.

This experience was so easy and Ray was…
This experience was so easy and Ray was great, patient and knowledgeable. I got a great deal and happy I made the decision to refinance.

This was the first time I tried…
This was the first time I tried Caribou, not without hesitation, but they were offering what appeared a good deal at a lower rate of interest and costs than their competition. There were quite several exchanges with their assigned agent, Michael (Mike) Ruiz, the usual shuffling of documents, but Mike helped me all the way, patiently, politely, and thoroughly. Everything went well and was executed as promised. I am delighted and recommend both Mike and Caribou without reservation!

Nina was Great!
Nina was Great! I was looking for a place to refinance my auto loan. I didn't want to do it really because I didn't want to do anything that was going to be high stress, long wait times, and really had no idea what I was going to be getting myself into. Nina was so helpful, explained everything to me, and within a few days they had the funding and everything was completed! Thank you Nina and everyone at Caribou for making this a great experience!

Process was very easy and the customer…
Process was very easy and the customer service very knowlege about product

Nina was sooooo patient with me during…
Nina was sooooo patient with me during my refinancing process. She was able to keep calm explaining all my questions and clearing my doubts. She’s pleasant and it was great working with her.

Great experience on auto loan refinancing
I worked with Nina, she was a pleasure to work with. She answered all my questions in great detail and walked me through the process. It was a straight forward and smooth experience. I was able to get a much better interest rate on my auto loan.

They were great
We eventually got our son's car refinanced after some hoops to jump through (only fair). Luke Nelson worked with us and it was a positive interaction. Highly recommend Luke and Caribou for refinance needs.

Knowledgeable Loan Officers
My efficient loan officer was very knowledgeable and made sure I was aware of each step during the refinancing process.

Great customer service
Great customer service. The entire process went very smooth and easy. Very quick funding.

Thanks to caribou
Special thanks to Mr Kurt Zoeger, he did the process so easy , very clear all the information he shared with me.How fast and everything went thru.

Great service, rapid results!
I recently applied for a refinance through Caribou, the loan officer Tyler Reidenbaugh worked with me through the application process and had me approved in the blink of an eye!! Unfortunately I was unable to follow through on the process at this time, but if in the future if I am in the market for a refinance I will definetly contact Caribou and Tyler, excellent service and he will work with you through the entire process. I would highly recommend Caribou, they are a great company as I had another vehicle refinanced through them. They truly are a five star organization!

Overall great experience
Took a littler longer than I expected. But the process was easy and straightforward.

Nina was extremely helpful and made the process very easy.
Made the process very easy to understand and follow.

Overall I saved money by this refinance…
Overall I saved money by this refinance and I thought the process was fairly easy and straightforward. Arthur Scott was my POC and he was always available to help or explain what needed to be done next. You could also tell that he was good at his job and had a lot of expertise in his field. For me, Caribou was a positive process that was also one of the easier third party processes I have dealt with so far.

Finally Corrected!
Terrible company. I mailed my title in and then they sent me the final paperwork, which had fees higher than anticipated. I attempted to cancel and get my title back, but haven't received my title! Edit- someone contacted me and resolved the issue.

Easiest refinance ever!
Easiest refinance ever!

Outstanding!
WOW! Simply amazing! I have dealt with many loan companies throughout my life and I can honestly say this has been hands down my best experience. Arthur Scott…. This man is a professional. From start to finish he made the entire process simple. Explaining everything from start to finish and in about 4 days my loan was funded. I can’t say enough about his kindness, attention to detail. And most importantly in my opinion was how he interacted and didn’t just treat me like some other customer. Thank you so much Arthur. And thank you Caribou!! I’ll be saving over $200.00 a month on my new truck payment and paying about $15,000 less in interest. Don’t hesitate to give them a call!

excellent service
excellent service. They walk me trough all the process and was very helpful

Loan officer was amazing
Loan officer was amazing. Everything was very simple and he talked me through the entire process.

My Lead Loan Officer Nina Tapias I…
My Lead Loan Officer Nina Tapias I would say was extremely help and friendly. I was nervous about the process in the beginning but she made it easy and comfortable. Really great job she did when it came to help me through the process. Very professional!!!!

Fast and Effective with shortest term…
Fast and Effective with shortest term with lower interest and payments

Terrible experience
Terrible experience! was working with them on a refi but their loan officer (dont wana get him in trouble) mentioned that half the company was laid off and he himself wouldnt recommend refing with the company because of that and shady practices like the insane $400 fee for being a middleman. oh well, i will go directly to the credit union!

Convoluted is an understatement
Convoluted is an understatement. If you happen to deal with Brian, prepare yourself for resending the same documents and retaking dozens of photos of your i.d although every picture sent all information is clearly visible. I’m fed up with Carabou’s hoops. Save yourself the trouble and deal with the lender directly.

Nina from Caribou was very helpful and…
Nina from Caribou was very helpful and was very quick to respond to my questions.

Horrid
Horrid, still submitted my hard pull after many requests not to. Had to contact Transunion and Tower Federal Credit Union(their main go to). To do a reversal with my proof. The 1 day deal was 10 days. Maybe the hardest place to contact in the world. The $400 fee they charge you can be waived if you go directly to Tower Federal Credit Union yourself with Caribou.

The process was easy and My Agent Was…
The process was easy and My Agent Was very Helpful and always available if I had a question. Thank You Arthur Scott for making this process easy for me!

Great rates, long funding process, customer service process not great
Caribou did a great job in finding me a lower interest rate and payment but fees were extremely high and not informed about fees until end of process. This process was also very time consuming with a lot of back and forth. Communication was not great with officer as there were several issues with documents that I was not informed of and had to reach out to get and update that further actions were needed in which I think made the process take longer than it needed. Overall it seems as though once you sign and commit to your new contract, the customer service declined and you were no longer a priority.

I was looking to refinance my car
I was looking to refinance my car, I found out Caribou and gave it a try. It was quick and easy Mr Arthur Scott walked me through from start to finished, after a week of sending and signing documents I got approved and funded. Good job and well done!

I sent everything needed to refinance…
I sent everything needed to refinance my car loan and Colby was very helpful in getting approved and was always available if I had any questions.

The application process was easy
The application process was easy, and the loan officer was great at communicating the next steps. the whole process, from the application to the funding, took two weeks. My interest rate, as well as my monthly payments, went down.

Great Vehicle Refinancing
Refinanced my truck through Caribou. Arthur was great to work with, He kept in contact through the whole process and made it as easy as could be. I would certainly do it again in the future. Everything was completed in about 3 business days.

What made my experience great is I had…a nice person to explain explain things.
What made my experience great is I had a really nice person to help me in refinancing my loan I thank Arthur Scott from Caribou he was a great person to work with he told me all the information I needed for my application he was a great help thanks Arthur Scott for making my experience great. Arithia W Calhoun

Dishonest sales tactics
I wanted to refinance because I had a high interest and long term so I wanted to decrease both. I knew by doing so this would increase my monthly payment significantly which I was ok with. During the signing process my agent really pressured me for more add-ons out of "concern" for me which would have increased my payment even more. I saw through his sales tactics but more gullible or desperate people may not have. Then in signing the contract I found out I had been signed up for auto pay without my knowledge. When I brought it to the agents attention I was told not having it would increase my interest rate which was I was never told. The up-sell attempt and dishonesty I would not recommend this company.

Skeptical at first, BUT was Wowed!
Arthur Scott kept me updated throughout the refinance process. I got the rates I was looking for and it will save me $4500 in interest over the life of my loan.

Arthur is the best!
Arthur was extremely helpful! He facilitated every step. From reaching out immediately after I had applied to answer my questions, to the paperwork needed to be complete, to finally guiding me thought the final steps of my approval. Thank you so much!!!

Saved Money
Caribou made it easy for me to refinance my vehicle to a lower interest rate and payment! Everyone was very professional! Eric made it so simple for me and the customer service was outstanding! Thank you!

Saved us money and was so easy!
We wanted to refinance our vehicle because our old lender kept making mistakes and providing poor service. Not only did Caribou provide excellent service, but they helped us lower our rate, term and payment! What a nice surprise and a great experience!

Amazing Customer Service
Everyone I have spoken with during my refi process has being amazingly nice and helpful. I had been devoting doing a refi for a while due to a high monthly payment. I did some research and found Caribou. I have had a very pleasant experience with them thus far.

Nina Tapias
Nina Tapias was very helpful in getting me a good interest rate on refinancing my car loan. She helped me every step of the way. I’m very satisfied!

I had a great experience due to Nina
I had a great experience due to Nina. She was very thorough when explaining the process. She was there every step of the way helping guide me through it. Thanks again Nina! 10/10 recommend 🙌

Much Better Interest Rate
I liked the fact that a much better interest rate was obtained, however it did take longer than I thought in underwriting, and CSR could have had better communication explaining the extended period of time it took. Finally, was not advised the anount of finder's fee to Caribou. But, the new interest rate makes everything better!

Poor Customer Service and follow up
Chris provided horrible customer service and onboarding experience. On this experience alone, I do not think I will ever use Caribou again which is a shame.

Great auto-refinance experience!
The auto refinance experience with Caribou was quick and easy. Fill out a form online, get an email and a call within a couple of days, and boom, new car low payment in a couple of weeks. They did all the heavy lifting, were pleasant, helpful, and informative in all our interactions, and I still feel like I got a great deal. Win-win.

Refinance from gm
Seriously easy process. I saved 7% from my loan I just got a month ago at the dealership. Can't recommend enough. Good customer team. Very good experience!

Excellent
This was the best experience I've ever had when it came to a loan. Arthur was very personable and professional. He explained things thoroughly and answered all my questions honestly. I would recommend him to family and friends. Thank you Arthur

The refinance experience was easy
The refinance experience was easy. The representative was friendly and knowledgeable. The rate and terms are great. I recommend using Caribou for your refinance needs. Jaki Brown

Nina was helpful and walked me through…
Nina was helpful and walked me through the whole process. She took extra time and communicated with me later into the evening then I would have expected because of the hours I worked she kept the process on track and help me complete all of the paperwork within time limit for getting the process done

Quick & Painless
My experience with Caribou exceeded my expectations. Everything was so easy and went super quick. Communication took place throughout the entire process and my loan officer was so informative and kind. Would definitely recommend.

Kind and proffesional
Hi! I just recently refinanced with Caribou. Joey was very wonderful, proffesional, and kind when walking me through the refinancing process. I was able to get a cheaper monthly payment, and a better interest rate at the same time. I am very appreciative with how stress free this whole process was.

I will like to start off by saying my…
I will like to start off by saying my extwas great! Nina was very helpful she answered all my questions, and made the process so easy. I give this expression a 10/10 best decision I made.
Caribou's History
The company was founded in 2016, and their headquarters is based near Washington D.C. and Arlington, VA. They have various offices throughout the United States in Austin, TX, and Denver, CO and serve all of the 50 states except Massachusetts, Mississippi, Maryland, Nebraska, Nevada, Wisconsin, and West Virginia (44 at the time of writing). They also offer auto insurance bundling, key replacement, cosmetic care, and extended vehicle protection plans.
Caribou is making waves as a new auto fintech platform. In March of 2021, Goldman Sachs led a $45M investment round making it one of the hottest fintech companies of the year. They gained an additional $5M in August of 2021 from Curql Fund which further opened up access to credit unions. This further backs our choice of Caribou as the best auto refinance lender.
Their goal is to offer customers great refi rates and lower monthly payments. According to their website, they save their customers on average $110 per month* on car payments. Their fast, easy auto refinance system helps customers take control of their car payments. Your social security number (SSN) is not required to see initial refinance rates but is required for finalizing your new loan++.
Caribou is a marketplace because they partner with local lenders like banks and credit unions to best serve customers wherever they live. Using their platform, you can complete one refinance application and see multiple lender offers. The marketplace ranks loan offers with interest rate, term, and other details to help you make a good decision.
Applying for Car Refinancing with Caribou
The Caribou application portal is easy to use. The steps are entering your personal and vehicle information, checking your rate, selecting your offer, and finalizing your refinance. The application process can help you pull in your vehicle information by license plate or by entering your make and model with other vehicle options. Your application is assigned to a loan officer who will talk you through your submission details.
They also security connect to credit bureaus using your personal information to help you find your current car loan information. You can then import your loan information into the platform. These tools make it easy to apply for refinancing in an easy-to-understand format. The Caribou platform is one of the most innovative we’ve seen so far out of comparable auto refinance companies.
You can see the available car loan refinance options after a few steps into the process. Caribou states there is no impact on your credit score to see these initial rates+. The loan offerings are listed together so you can view and choose the best refinance option for you. Their loan officers are also very knowledgeable and helpful in answering lending questions along the way.
Caribou usually handles the entire refinancing process from submission to finalization with the lender. Their process is noted as “convenient, transparent refinancing that could put money back in your wallet, with offers from our network of trusted lenders.” They also help you figure out retitling your vehicle under your lender. This process can be tricky and take time, so check with the Caribou title team experts and titling specialists.
Caribou BBB Reviews
Trusted by Hundreds of People for Car Refinancing
4.8
Over 859 Reviews
Better Business Bureau
See Company Profile
"Everything went smoothly. The rate I was initially quoted is the rate I was approved for and received. I had ain't issues with my car title and registration and they waited while I sorted that out. Process was incredibly quick and efficient."
"I was so glad to run into this company and Jon M he was so helpful with the whole process made it quick and easy easy to understand I think they're a fantastic company and I will be telling my friends about them and family"
"The entire process from start to finish was amazing. Arthur S**** Jr, went above and beyond in helping me. I was referred to Pen Fed and my payments are now $60.00 less and my interest went from 12.5% to 7%. Thanks again!!!"
"I have a commercial vehicle insured and used for personal use. I was having a hard time finding a bank that would refinance. Logan made no promises but assured me that he would look into finding a lender. He found PenFed and everything was complete in a few days. I’m saving $100 per month which is what I needed."
Car Loan Interest Rates with Caribou
Caribou can get you a car loan interest rate as low as 2.83%*** APR. This annual percentage rate is based on their qualified example of refinancing a 2020 or newer vehicle with less than 85,000 miles on the odometer and a credit score higher than 740 (prime and super prime credit score categories). Your offers and approval of those offers depend on factors including your personal information, credit score, and vehicle. Caribou works with their “trusted local and community lenders” to find you the competitive lending deals.
Find a Good Refi Deal
Why Choose Caribou?
Caribou can be just the place you are looking for when it comes to choosing the best auto refinancing company. They deliver results and "help put money back in your pocket" and save by matching customers like you with top lenders around the country.
Large Lender Network
Caribou's large lender network increases your ability to compare and choose the best refinancing offers and rates.
Pre-Approval & Pre-Qualification
Caribou's easy pre-approval process allows you to pre-qualify in minutes and immediately see offers from real lenders.
Real People - Real Results
Caribou is making waves in the finance world by providing excellent products handled by real industry experts.
Caribou Fees and Things to Know
Caribou does have a one-time loan processing fee of $399 which is factored into your total refinance cost. This fee is paid when you complete the refinance process, and there is no additional cost to you. It is similar to an origination fee and covers document processing and vehicle retitling which helps you avoid a trip to the DMV. The total cost (including the fee) to refinance is often cheaper than other options.
Additional product inclusions like GAP, motor vehicle service plans, and their key replacement programs can also help you and add benefit to your refinanced car loan. GAP is similar to a GAP waiver, GAP coverage, or GAP insurance and can help with total losses. Vehicle service plans can help you maintain or repair your vehicle. Key placement options can come in handy if you misplace your key fob or transponder.
Highlights
Caribou Refinance FAQs
Have questions about refinancing with Caribou? Find answers to commonly asked questions!
Yes, Caribou Financial is a real company and can help you refinance your car. They provide a lending marketplace with access to different lenders around the United States.
Caribou puts the customer first and provides competitive auto refinance offerings. They are very quick to update their interest rates and APRs so you know what you are getting as a customer. Their excellent TrustPilot and Better Business Bureau ratings show that.
At the time of this writing, you need at least a 650 credit score or higher to refinance your auto loan with Caribou.
At the time of this writing, Caribou's lowest APR is 2.83%**. The APR is the total cost to refinance and includes interest, fees, and other origination costs.
Caribou can refinance older cars up to around 10 years old. Older vehicles may not be accepted. This is because of lender requirements and guidelines.
Any time is a good time to refinance. You should take advantage of any savings or dealership finance offerings before switching over your car loan with Caribou. Refinancing can potentially lower your interest rate and save you money in the process.
Refinancing a vehicle can lower your credit score by a few points. This is because it takes a new line of credit out and the hard pull during the loan finalization process.
Caribou primarily uses the Experian credit bureau for credit reporting and credit history checks.
To qualify for a Caribou loan, simply enter your vehicle and personal information on the Caribou application portal. Your SSN is not needed to see refinancing offers.
Yes, once you pre-qualify or qualify with Caribou, you can see and compare different loan terms from marketplace lenders. Pick the term and rate which is best for you!
Yes, you can see available Caribou loan interest rates after you pre-qualify or qualify on the Caribou marketplace. Lower terms often have lower interest rates!
Yes, MotoRefi was a legit company and is now known as Caribou. They rebranded in 2021.
***2.83% APR is based on Caribou's qualified example of a customer with a credit score as high as 740 refinancing a 2020 or newer vehicle which has fewer than 85,000 miles. Actual APRs may vary.
APR is the Annual Percentage Rate. Your actual APR may be different. Your APR is based on multiple factors including your credit profile and the loan to value of the vehicle. APR ranges from 2.83% to 36.00% and is determined at the time of application. Lowest APR is based on loan amount of $45,000, 36 month term, and is available to borrowers with excellent credit and only in certain states. Conditions apply. Advertised rates and fees are valid as of 11/1/2022 and are subject to change without notice. Insurance savings will not result from lower APR.
+ To check the refinance rates and terms you qualify for, Caribou conducts a soft credit pull that will not affect your credit score. However, if you choose a loan product and continue your application, Caribou or one of their lending partners will request your full credit report from one or more consumer reporting agencies, which is considered a hard credit pull and may affect your credit.
++ Social security number is required should you choose to move forward in the loan application process.
Terms and Conditions apply. Caribou reserves the right to modify or discontinue products and benefits at any time without notice. Participating lenders, rates and terms are also subject to change at any time without notice. The information you provide to us is an inquiry to determine whether our lenders can make you a loan offer. If any of Caribou's lending partners has an available loan offer for you, you will be invited to submit a loan application to the lender for its review. Not all borrowers receive the lowest rate. Lowest rates are reserved for the highest qualified borrowers. Caribou does not guarantee that you will receive any loan offers or that your loan application will be approved. If approved, your actual rate will depend on a variety of factors, including term of loan, a responsible financial history, income and other factors. Offers not available in MA, MD, MS, NE, NV, WI, WV.